Codes of Ethics and Professional Practice

  • All treatments and workshops provided by Om Chi Reiki will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.

  • All clients must complete a consultation form prior to treatment and will receive up to 15 minutes consultation within their session time.

  • Treatments will only be conducted if OCR deems the treatment safe for the client to receive

  • GP/Consultant permission may be required before treatments can be provided

By making a booking with Om Chi Reiki + School of light you are agreeing to our terms and conditions.

Client Assessment

  1. Reiki does not take the place of conventional medical treatment.

  2. Reiki Practitioners will make a baseline assessment prior to the first Reiki session and discuss appropriate aftercare.

  3. All clients and owners or caregivers of animal clients should be asked what medical or veterinary diagnoses and advice they have received, but it is the client’s decision as to whether or not this information is disclosed. Where appropriate, they should be advised to consult their GP if they have not already done so. Since it is legal to refuse medical treatment, no client can be forced to consult a doctor.

  4. A client should not be advised to discontinue prescribed medication.

  5. Any advice given must be within the professional expertise of the Reiki Practitioner.

Confidentiality

  1. Reiki Practitioners, and professional support team, have an implicit duty to keep all information relating to attendance and client records entirely confidential. No disclosure may be made to a third party, including any member of the client’s own family, without the client’s consent, unless it is required by due process of the law.

  2. Reiki Practitioners must ensure that they comply with current data protection legislation.

  3. Reiki Practitioners who sell or otherwise transfer their interest in a practice must inform all their clients of the change and give the name of the Reiki Practitioner who has taken over. No information on a client shall be provided to the incoming Reiki Practitioner without the permission of the client or the owners or caregivers of animal clients.

Client’s Records

  • Reiki Practitioners must ensure they keep clear and comprehensive records of their treatments including dates and advice given. These records should be factual and avoid opinion. This is especially important for the defence of any negligence actions as well as for efficient and careful practice.

  • Records are to be kept in safe custody for seven years from the time of the last consultation.

  • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultation Forms and treatment notes will be kept on file, securely by OCR

  • All clients must complete a consultation form prior to receiving OCR treatments, either online or in-person

  • By signing the consultation form, clients are giving OCR permission to hold records and data about them

  • Personal information will not be shared with any third parties

Inappropriate Behavior

  • OCR has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior

  • Payment will be collected for the full treatment price

  • If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address

  • All invoices must be paid within 7 days of issue date

Cancellation Policy

  • A booking is confirmed once OCR and the client have both agreed a date, time, duration and location for a treatment

  • If a cancellation is made more than 24 hours before a treatment, the client will not be charged

  • If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £40 for each hour cancelled

  • This cancellation fee may be waived at OCR’s discretion.

  • The cancellation fee must be paid within 7 days of the cancellation

  • If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within two weeks prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived

  • OCR has the right to cancel a treatment by giving 24 hours notice

  • OCR has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill

  • OCR has the right to cancel a treatment without notice if the client is intoxicated or inebriated

  • OCR commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers

  • Vouchers can be used as payment towards any available, advertised treatments

  • Vouchers are only valid for one use

  • If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued

  • Vouchers are only valid up to and including the expiry date

  • Postage will only be charged for vouchers that are paid for online and then posted

  • If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash

  • Refunds are not available for vouchers already paid for and provided

Feedback Forms

  • Feedback forms will be sent to clients at OCR’s discretion

  • Content may be used in publicity material and on the website, with the permission of the author

Website Content

  • Website content will be authorised and managed at OCR’s discretion, including testimonials

  • Photographs will only be displayed with the consent of the people in the photograph

  • Photograph consent may be obtained by OCR verbally, or in writing if the client completes a photo release form

  • Photo release forms can be requested by phone or email

Payment

  • OCR accepts payment in cash, bank transfer, Stripe or through Paypal

  • Invoices will be sent to clients who do not pay for, or who cancel, treatments

  • Invoices must be paid within 7 days of the issue date

Courses

  • Deposits for courses and trainings paid will not be refunded but can be transferred for the equivalent price to another course or a healing with Poppy unless otherwise stated

  • If you are unable to attend a course (online and in-person) and have paid for it, with good reason you are entitled to a refund minus deposit

Young Clients

  • Clients under the age of 18 must be accompanied by an adult

  • The adult must give permission for the treatment to be performed

  • The adult must co-sign the client’s consultation form

  • The adult must be present in the room throughout the treatment

Complaints Procedure

  • If a client wishes to make a complaint about OCR, this must be emailed to the address specified at www.omchireiki@gmail.com

  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint

  • All complaints will be taken very seriously and a response will be provided within 28 days

Insurance and Ethics